Department Manager
Company: Petco Animal Supplies, Inc.
Location: Flagstaff
Posted on: October 20, 2024
Job Description:
Create a healthier, brighter future for pets, pet parents and
people!If you want to make a real difference, create an exciting
career path, feel welcome to be your whole self and nurture your
wellbeing, Petco is the place for you.Our core values capture that
spirit as we work to improve lives by doing what's right for pets,
people and our planet.
- We love all pets like our own
- We're the future of the pet industry
- We're here to improve lives
- We drive outstanding results together
- We're welcome as we arePetco is a category-defining health and
wellness company focused on improving the lives of pets, pet
parents and Petco partners. We are 29,000 strong and operate 1,500+
pet care centers in the U.S., Mexico and Puerto Rico, including
250+ Vetco Total Care hospitals, hundreds of preventive care
clinics and eight distribution centers. We're focused on
purpose-driven work, and strongly believe what's good for pets,
people and our planet is good for Petco.Position OverviewThe
Operations Leader - Merchandise is responsible for operational
execution within the Pet Care Center, through the lens of Petco's
vision of "Healthier Pets. Happier People. Better World." The
Operations Leader - Merchandise promotes and ensures the efficient
and effective merchandising and inventory management operations of
the Pet Care Center. This leader ensures all merchandise is
accurately received, priced, stocked and backroom is maintained per
Petco operational standards. This leader ensures the store achieves
the Petco established goals and metrics. They are responsible for
training, developing, supporting operations scheduling and
supporting a high-performing team that delivers top-line sales
growth, manages shrink, as well as assists in managing all aspects
of the Pet Care Center's business in accordance with Petco
operational standards and safety procedures.Position
Responsibilities
- Utilize business acumen to measure, analyze and diagnose
business trends and to also utilize critical thinking skills to
effectively implement business improvement plans.
- Responsible for supporting the implementation and execution of
Inventory Management through training and coaching partners to
include: Shrink, Cycle Counts, Receiving, and RTV/Recall.
- Responsible for supporting the implementation and execution of
Merchandising Management to include Brand Standards, Pricing,
Planogram Accuracy, Door to Floor, and Ad Set through training and
coaching partners.
- Process register transactions in a way that creates a great
experience for each guest.
- Be proficient within our selling model and support guest
interactions as needed.
- Responsible for the implementation and execution of Omni
Channel through training and coaching partners to include: BOPUS,
Ship-from-store, Curbside, Endless Aisle, and overall Guest
Experience.
- Ensures the health, proper handling and welfare of all animals
according to policies and procedures, including completion of
hourly animal check list and wellness cards.
- Adheres to and promotes established safety procedures and
maintenance of clean, safe and healthy environment for store
partners, guests and animals and adheres to Veterinary Protocol for
all sick animals.
- Ensures that the backroom and equipment is organized and
maintained according to Operating Standards of Excellence.
- Perform routine housekeeping tasks to maintain the store's
appearance and meet OSE standards.
- Trains and develops partners on proper receiving, processing
and stocking procedures, WMR and food rotation practices according
to Petco standards.
- Abides by and implements all company policies and procedures,
including but not limited to those designed to minimize
shrink.
- Ensures Return to Vendor and Hazardous Waste processed are
managed per Petco policy.
- Ensures that the store is opened and/or closed in accordance
with established policies and procedures.
- Accountable as Leader on Duty for supporting the guest
experience, Pet Care Center execution, training, communication and
maintenance of company initiatives, programs, legal compliance,
policies, procedures, safety practices, and promotions.
- Train, coach, and develop Pet Care Center operations partners
in close partnership with the sales team.
- Promote a positive leadership culture of teamwork, inclusion,
and collaboration.
- Operations Leaders are expected to display and champion the
Petco Leadership Expectations.Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling
behaviors to Pet Care Center partners and associates. Provide
leadership to maintain a positive business climate that motivates
Pet Care Center teams in alignment with our company goals. Serve as
an effective advocate for change and growth.
- PROMOTE SAFETY. Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies
and procedures are properly implemented in the Pet Care Center.
Bottom line, the safety of partners, guests and pets is our #1
priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture
that encourages partners to seek and formulate ideas and
opportunities that increase efficiency and that improve guest
engagement, guest satisfaction and company image. Ensure a culture
that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench
with partners who can successfully execute the company's plans,
meet objectives, and manage an engaged workforce. Ensure
continuation of excellence in Petco's partners through
developmental programs and leadership opportunities.
- ENGAGE AND BE PRESENT. Represent Petco's brand and image at a
high level through strong culture and positive leadership. Lead our
team in a way that is committed to high standards within a fun
working environment.Education and Experience
- A high school diploma or its equivalent required; some college
level business/management courses preferred.
- 1 or more years of management experience or the equivalent is
required, with 2 or more years preferred.
- Must be licensed to operate a motor vehicle.
- Proficiency in communication skills, organizational skills, and
computer skills required to include: Outlook, Word, Excel,
PowerPoint, and other applications as needed.
- Demonstrates proficiency in areas of general business
practices, basic business & finance acumen, analysis and
problem-solving skills, and high focus on people development &
guest service.
- A qualified applicant will possess an aptitude for
demonstrating strong guest service and the ability to instruct
others.Supervisory Responsibility
- The Operations Leader directly supervises the Operations
Specialists & Operations Generalists.
- Provides quick and courteous service to all guests throughout
the Pet Care Center.
- Ensures high merchandising standards are maintained throughout
the Pet Care Center.
- Ensures that the Pet Care Center is opened and/or closed in
accordance with established P&Ps as it applies to SFS
operations.
- In partnership with the Pet Care Center leaders, ensure proper
Pet Care Center attendance processes are being maintained.
- Adhere to and promote established safety procedures for
partners, guests, and pets.This role is expected to provide support
during key operational hours, with weekend availability. Most job
duties are conducted indoors, although occasional merchandise
stocking, customer carry-outs, and bank deposits will require that
a partner leave the Pet Care Center briefly. Because this position
requires bending, kneeling, moving merchandise (up to 50 pounds, as
necessary) and standing for long periods of time, there may be risk
of injury resulting from failure to follow safety precautions and
procedures. A limited amount of travel will be
required.ContactsThis position has continuous contact with the
public at the Pet Care Center and at Pet Care Center-related
events, and regular contact and exchange of information with other
departments in the field, Distribution Centers, and at the Support
Centers. Contact outside of PETCO may be required to coordinate
merchandise returns, ordering parts, Pet Care Center repairs,
coordination of vaccination clinics, Pet Care Center events, vendor
meetings, etc.Equal Opportunity EmployerPetco Animal Supplies, Inc.
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification.
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Keywords: Petco Animal Supplies, Inc., Flagstaff , Department Manager, Executive , Flagstaff, Arizona
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